The overdue invoice collection has increased by 33% compared to the period before the software implementation, mostly due to the process automation and the payment reminder notices sent at specific time intervals.
Company
REGINA MARIA, the largest private healthcare network in Romania, gained the leadership position on the Romanian medical market due to the quality of the services and the outstanding number of medical units targeting over 230 000 subscribers and hundreds of thousands of patients in the retail sector. In figures, in March 2014, REGINA MARIA, The private healthcare network, held: 21 own clinics, 4 hospitals, 2 maternity hospitals, 3 medical campuses, 5 imaging centers, a stem cells bank and over 140 partner clinics throughout the country. The activity is sustained by a national network of clinical laboratories (Bucharest, Braşov, Constanţa, Bacău, Cluj and Craiova) ensuring emergency medical tests required by hospitals, as well as non-emergency medical tests required by other units. The laboratory network ensures a wide range of investigations, both common and advanced diagnostic tests, exceeding thus, 1 500 types of medical tests.
Challenge
For the financial-accounting activity, REGINA MARIA was using Charisma ERP system, with features dedicated to monitor the customers’ financial situation. The tardy customers were tracked by a Credit Controller, and the collection activity was performed by area managers, based on reports manually processed in excel.
“Given that the amount of data was large and unmanageable, a software solution was needed to support us and offer centralized data, real time customer’s financial situation, customer history, statistics regarding the payment behavior etc.” relates the Credit controller at REGINA MARIA, The private healthcare network.
Solution
REGINA MARIA was already using one of TotalSoft’s software platforms, with integrated components enabling to manage the entire activity uniformly. A new software solution from TotalSoft’s portfolio could be rapidly integrated, with all the software solution’s specific benefits.
Charisma Collection implementation was based on the specifications prepared by the REGINA MARIA team and lasted around 2 months. Charisma Collection is developed on Microsoft CRM technology, as an add-on to Charisma ERP, in order to exclusively manage the debts collection process, while providing the entire client’s financial data for all the users (contact data, data regarding contracts, financial situation). The software solution natively integrates with the CRM system, the sales and marketing modules to manage all the customers’ actions uniformly. Charisma Collection was rapidly assimilated and the users were trained.
Results
[Case study written in 2014]