Ethical and professional code of conduct
Latest update: 01.11.2022Integrity and transparency is the first of the six values of Total Soft S.A. and it is the basis of our activity. This Code of Ethical and Professional Conduct is a practical guide designed to help Total Soft S.A. employees. to carry out its activity based on well-defined values. It is the duty of all employees to know, understand, comply with the code, but also to report any potential violations.
The Code of Ethical and Professional Conduct includes three basic pillars:
1. Commitment to clients in providing professional services
• Integrity - we are direct and honest in our professional opinions and business dealings. We are honest and open about the services we offer, our knowledge and experience.
• Professional behavior - we respect professional standards, laws and regulations in force. We avoid actions that can discredit us and promote a culture of professionalism and personal responsibility that supports customers and stimulates the quality of the services we offer. We understand the wider impact of our work on society, our employees and our customers, and conduct business with all these interests in mind.
• Objectivity - we are objective in forming our professional opinions and the consulting services we provide. We do not allow subjectivity, conflict of interest or the influence of others to affect our thinking and professional responsibility.
• Quality - we are committed to providing quality services, putting our extensive experience, deep understanding of business challenges, qualified resources and available information at the service of our clients. Our mission is to build solutions that support our clients to deliver new types of market value, to create a new growth trajectory for their businesses. We thus strive to develop results that create a significant impact for our clients.
• Competence – we ensure we use the most appropriate resources to solve our clients' challenges and encourage innovation by challenging the status quo and looking for new ways to improve methodology and work tools. We dig until we get to the root cause, fall in love with new discoveries and step out of our comfort zone. Thus, we can create new types of values for customers.
• Fair business practices - we respect our competitors and are committed to fair business practices. We establish business, technology and strategic partnerships with other companies in various fields to provide added value to our customers.
• Privacy, confidentiality and data protection - we protect and take measures to protect the confidential and personal information we hold, collect and manage in compliance with applicable laws, professional obligations and our own data management policy and practice (https://totalsoft .ro/en/privacy-policy). We prohibit the disclosure of confidential information and personal information entrusted to us, unless we are given permission or there is a legal or professional term to disclose it. We prohibit the use of confidential data and information about our customers for personal advantage or for the benefit of third parties. A culture of information security awareness is systematically built through recurring briefings conducted with the help of the DPO role within the company.
2. Commitment to employees in supporting their professional development in order to provide exceptional services
• Respect, diversity and fair treatment - we promote a culture and a work environment in which our employees interact with respect, courtesy and fairness, promoting equal opportunities for all. We encourage and value a diverse mix of people, viewpoints, talents and experiences. We create inclusive work environments that don't just address individual needs, but enable our employees to use their strengths. We do not tolerate harassment or discrimination in our work environments.
• Professional development and support - we invest in our employees to develop the professional knowledge and skills needed to perform their roles effectively. We help our employees reach their potential by investing in customized training programs and providing a safe work environment for our employees.
3. Commitment to society in providing a positive model of change
• Anti-corruption – we do not tolerate corruption, offer or accept bribes, or allow any other party to offer or receive bribes on our behalf. We support efforts to eradicate corruption and financial crimes.
• Responsible supply chain - we do not accept illegal or unethical behavior by our suppliers, contractors or partners. We select suppliers through fair procurement processes.
• Social responsibility – our role goes beyond the scope of our customers, suppliers or employees, and extends to the community and the surrounding environment. For over 28 years, we have been investing in initiatives with a social impact and we undertake their continuation and expansion from year to year - https://totalsoft.ro/compania/responsibility.
Total Soft S.A. will consider any behavior that consists of:
a) the action of repeated violation of the provisions of this Code of Ethical and Professional Conduct;
b) causing other people to violate the provisions of this Code of Ethical and Professional Conduct;
c) refusal to make available to the human resources department any data and information related to cases of violation of the rules of this Code of Ethical and Professional Conduct;
d) actions of intimidation against persons who have disclosed or intend to disclose to the human resources department the facts that violate this Code of Ethical and Professional Conduct.
After analyzing a violation of the Code of Ethical and Professional Conduct, if a violation is found, the human resources department within Total Soft S.A. will decide on the way of resolution depending on the gravity and repetitiveness of the act.