Rompetrol has optimized HR processes with the Timea Chatbot.

In the digital era we live in, technology has become a reliable ally for many companies in improving the efficiency of their operations. A notable example is Rompetrol, which has modernized its Human Resources department through the implementation of the Timea chatbot. This significant step has had a significant impact on how the company interacts with its employees and manages its human resources.



Adrian Stoian, Head of HR Services Center and Travel at Rompetrol, emphasized the importance of the mobility provided by the chatbot: 'Timea first convinced us with its mobility, showing that people can connect from anywhere.' In a world where mobility has become the key to organizational success, the ability to access human resources from anywhere and at any time is a crucial advantage.
 
Another essential feature of the Timea chatbot is its 24/7 availability. Adrian Stoian emphasized this aspect, saying: 'Its availability further convinced us, being an element that has helped us. It is available 24/7, doesn't sleep, and doesn't need vacation.' This uninterrupted availability ensures that employees can get quick and efficient answers to their questions without waiting in queues or enduring extended scheduling.
 
Another major benefit brought by the Timea chatbot is the improvement of employees' experience with the Human Resources department. With increased promptness, employees can get the information they need more quickly and conveniently. This leads to a more positive relationship between employees and HR, which can significantly influence employee satisfaction and engagement.
 
Another important component of adopting the Timea chatbot is the optimization of operations through the simplification of processes. With the help of this tool, Rompetrol has managed to reduce repetitive tasks and focus on truly valuable activities. This has led to increased efficiency in the HR department and significant savings of time and resources.
 
Additionally, the Timea chatbot supports new ways of working. By integrating with platforms such as Teams and Facebook, employees can interact with HR in the environments they prefer. This facilitates communication and collaboration throughout the organization.
 
Over the course of a year, Rompetrol has recorded between 11,000 and 12,000 messages on the two communication channels, Teams and Facebook. This significant figure demonstrates how important the Timea chatbot has become in managing communication flows and improving interactions between HR and employees.
 
In conclusion, the implementation of the Timea chatbot has been a strategic move for Rompetrol in streamlining the Human Resources department. Mobility, 24/7 availability, improved employee experience, promptness, process optimization, and support for new ways of working are just a few of the advantages brought by this chatbot. With this innovation, Rompetrol has demonstrated its commitment to modernizing and continuously improving its relationship with its employees.