eOrders
Benefits:
Reducing operational costs
The solution reduces operational costs. In addition, the system is natively integrated with Charisma ERP, providing the advantages of a fast communication with the company's integrated IT system.
Increase sales and customer loyalty
The web platform allows distributors to cover a wider area than the one covered by a sales team. In addition, placing an order is much easier for both existing and new customers. Therefore, the relationship with customers is improved by automatic and secure access to product information, and by simplifying the process of product search and placing orders.
Reducing operational and financial risk
Increasing the accuracy of orders by using a software solution, structured and integrated with the other modules of Charisma ERP, the operational and financial risks are significantly reduced.
Increasing cash flow
Thanks to the use of online payment instruments, the system contributes to the increase of cash, eliminating traditional waiting time for cash collection.
Features:
Customer benefits:
Advantages for distributors / manufacturers:
Reducing operational costs
The solution reduces operational costs. In addition, the system is natively integrated with Charisma ERP, providing the advantages of a fast communication with the company's integrated IT system.
Increase sales and customer loyalty
The web platform allows distributors to cover a wider area than the one covered by a sales team. In addition, placing an order is much easier for both existing and new customers. Therefore, the relationship with customers is improved by automatic and secure access to product information, and by simplifying the process of product search and placing orders.
Reducing operational and financial risk
Increasing the accuracy of orders by using a software solution, structured and integrated with the other modules of Charisma ERP, the operational and financial risks are significantly reduced.
Increasing cash flow
Thanks to the use of online payment instruments, the system contributes to the increase of cash, eliminating traditional waiting time for cash collection.
Features:
Customer benefits:
- Secure login, based on username and password;
- Access to contact information. The client can view and edit his contact details, company identification data, and contact persons;
- Access to synthetic information about ongoing contracts;
- View products. The customer can view all the products defined in Charisma ERP, based on category, and available for sale;
- Product search. The search function can be used without navigating the product presentation tree structure;
- Product view. Each product has several labels associated such as name, description, price, availability, available stock;
- Product order. It can be added to the shopping cart by selecting it and filling in the quantity;
- Sending the order. When the customer finalizes the orders, he validates the products already added to the shopping cart;
- Order tracking. For each order there is traceability based on its status;
- Order history. The customer is presented with the orders already placed;
- Special offers. For each product placed in the order, the system checks if it’s included in one of the available special offers and applies the best price;
- Online access to documents (invoices, orders, payments) provided by the distributor and the possibility to download the available invoices;
- View cost control elements such as available credit limit and current credit;
- Detailed presentation of the products available for sale;
- Language of communication. The customer can select the language of communication with the supplier (RO, EN).
Advantages for distributors / manufacturers:
- Grouping products into categories and subcategories;
- Product management in the Back-Office system (Charisma ERP). Administration of product tags: product name, description, product code, etc.;
- Administration of special offers. In the Back-Office system (Charisma ERP) special offers and application modes can set, based on different criteria such as partner type, products or product types;
- Order management. Create, view and edit orders, with all details related to the user;
- Registration of new products or complex offers in the Back-Office system (Charisma ERP);
- Validation of orders. Orders can be validated following queries related to customer creditworthiness and available stock, according to internal rules;
- Integration with back-office systems. The web portal is integrated with Back-Office systems (Charisma ERP);
- Reports. Allows the generation of reports related to orders placed on different periods of time, products purchased and viewed;
- Interface customization. The interface can be customized using a color library, logo and other branding elements;
- Secure access depending on the role.