TIMEA-HR Chatbot

Timea is a revolutionary HR chatbot designed to simplify and streamline interactions between employees and the human resources department. Available 24/7, Timea provides access to essential HR information, eliminating repetitive tasks. Moreover, Timea promotes professional development by offering training opportunities and collecting employee feedback to enhance engagement and satisfaction.

Examples of how Timea supports HR departments can be found in the Rompetrol testimonial below:

Timea can assist a variety of HR processes, from recruitment to offboarding, and is extremely easy to configure:

Recruitment and Selection:

Preliminary screening in the candidate selection process
Scheduling interviews
Communicating and providing feedback to candidates

Onboarding:

Pre-onboarding: providing new employees with essential information about the company, policies, procedures, and benefits
Automating administrative tasks
24/7 support to answer numerous questions that may arise in the early days
Support for integrating new employees into the company culture
Real-time feedback, providing valuable information for improving the onboarding experience

Administrative Processes:

Planning, recording, canceling, approving, and querying leave balances
Issuing various certificates requested by employees
Transmitting various internal documents of interest such as internal regulations, procedures, etc.
Access to personal data such as employment contracts, salary slips, other contractual data
Access to public data about colleagues – phone, email, position, etc.
Q&A section with predefined answers for general interest questions
Digitizing interdepartmental workflows (customizing liquidation workflows, expense reports, etc.)

Signing HR documents in minutes through workflow automation and electronic signature
Evaluation:

Communicating established objectives for the performance management process
Conducting surveys based on responses and questions
Analyzing collected data and transmitting detailed reports to management

Employee Training and Development:

Viewing individual development plans and required training
Self-enrollment in various training programs.

Automation & Promptness:
- Create tickets for requests or inquiries and quickly send important documents (medical leave, bank documents) directly from the chatbot, reducing waiting times and eliminating errors.
Safety & Compliance:
- Facilitate the rapid reporting of safety incidents or issues, ensuring organizational compliance by capturing all essential details and instantly transmitting information to the responsible departments.
Clock-In/Clock-Out:
- Automatically record working hours, with or without geolocation, and send the information directly to the timekeeping application in Charisma HCM.
Certificate Management:
- Allow employees to add the necessary certificates (new courses, certifications, attestations).
Instant Communication:
- Send notifications via WhatsApp and Teams for quick and efficient communication with employees, without overcrowding traditional communication channels.
Accuracy & Speed:
- Capture data from employee documents using OCR technology, eliminating manual tasks and errors.
QR Code Usage:
- Use QR codes and demonstration videos to promote and simplify employee access to new functionalities, thereby increasing adoption rates.

Timea was developed considering employee behavior globally and is available on popular communication platforms such as Facebook, Teams, WebChat, Telegram, or WhatsApp.

Relevant studies show that messaging applications are the most used feature of smartphones and represent the most popular form of communication. Over 80% of employees use at least one messaging app for professional purposes, and about 89% prefer to seek support through text messages. Gartner, in its studies, mentions that 70% of global white-collar employees already interact with chatbots daily.

The Timea chatbot provides several benefits, including:

Over 40% cost reduction by reducing time dedicated to repetitive tasks
Responding to over 70% of employees' primary HR requests without the need to visit the office
Accessible on any communication platform: Facebook, Teams, Google Chat, WebChat, Telegram, WhatsApp, etc.
Automatically recording all data in the system, available for immediate analysis and reporting
Growing with business development
Available online 24/7, never taking vacations or falling ill
Easily integrates into company IT systems
Provides multilingual support, perfect for companies with employees from diverse parts of the world
Ensures personalized interaction, adapting to employees' needs and preferences
Improves the candidate experience, offering prompt feedback and quick information
Reduces human errors in processes such as recruitment and selection, interview scheduling, or CV administration.

Choose Timea to take your HR department into the digital era!

Contact us by phone, email, or by completing the contact form, and our consultants will answer your questions and help you make an informed decision.

In the age of communication you need fast and efficient solutions. However, an employee cannot work 24/7 and cannot respond to multiple requests simultaneously. Over time, he will get tired and his performance will drop dramatically. Well, all this doesn't apply to Timea, Charisma's HR chatbot software. Learn from this guide what a chatbot is, how such a system works, what are the advantages of its implementation and what are the reasons to choose Charisma chatbot.

What does HR Chatbot mean?

Charisma chatbot is a messaging application used to send messages inside the company, for professional purposes. This software practically plays the role of a personal assistant who will automate the tasks of those in the HR department, being an artificial intelligence program. You can find Timea, Charisma's chatbot, on Teams, Whatsapp and Facebook Messenger. You can write her in any language!

How does a HR chatbot system work?

The HR chatbot software, also called Timea, is automated and specializes in interacting with customers, in this case, with their own employees. The technology behind the application, built on the principle of neural networks, allows him to answer questions he recognizes according to schedule and run relatively simple tasks. The chatbot understands the language, not just answers based on keywords.

Based on the questions asked, the chatbot program will extract data and adapt to the needs of employees due to the learning function. Basically, the more you use a chatbot, the more efficient it will become.

The employee's relationship with the HR department can be stressful, due to repeated administrative demands which, although essentially simple to resolve, require time for both parties.

A personal chatbot assistant can be a friendly interface that quickly answers questions such as time management, issuing certificates and other standard HR documents, managing personal data, internal procedures, or accessing colleagues' contact information.

TotalSoft, one of the leading providers of business IT systems in Central Europe, has developed Timea, a chatbot that can hold a text-type conversation to meet the demands of employees to the human resources department. At the same time, it records all the data in the system, sends for approval the requirements of the employees and the necessary documents.

Why choose the Timea?

Charisma HR chatbot experience

TotalSoft, the manufacturer of chatbot applications, was placed by HR Tech Outlook in the Top 10 HCM Solutions in Europe, for this project and for the one related to the electronic signature. Discover below other reasons to choose chatbot systems from Charisma.

Charisma portfolio

Charisma's client portfolio includes numerous companies of different sizes and from various industries. Currently, we have over 1000 active clients in banking, leasing, credit, retail, distribution, production, agriculture, medical, services, construction and design, energy and utilities.

Adopt digital transformation and revolutionize the experience of your employees!
Automating repetitive and time-consuming tasks allows the team to focus on what matters.

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