CRM

A business is composed of a dynamic collection of processes, all of which are interrelated and in a constant state of change: collection, self-service, marketing, sales, ticketing, call center or gamification.

The Charisma CRM solution is based on Microsoft Dynamics CRM technology and consolidates all information related to a company's partners, regardless of the industry they operate in. The processes of the sales, marketing, and customer support departments are interconnected through CRM functionalities.

Why is CRM so important?
Because companies need to ensure that they interact, manage and respond to customers in a consistent professional and efficient way. This helps ensure customer trust, confidence and retention which leads to increased business.

What differentiates us from others?
Apart from any other CRM provider, TotalSoft offers Turnkey applications and modules, as well as various flows for requirements generated by interactions with clients and partners.

What are the benefits of adopting the Charisma CRM solution?

• It increases employee efficiency by using an integrated IT environment.
• Charisma CRM powered by Microsoft Dynamics consolidates all information circulated in the sales, marketing, and customer support departments.
• It streamlines costs and enhances employee efficiency, all of which translates into customer loyalty development, revenue growth, consistent and high-quality service delivery.

Discover below the solutions that can streamline your activities.
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