Customer Support
Customer Support Module was developed especially for the members of the specialized departments in customer relations management. The product provides scenarios adapted to any type of organization, facilitating the work of operators, reducing the response time and increasing customer satisfaction.
Benefits:
Benefits:
- Improves account management;
- Facilitates obtaining of information in due time;
- Simplifies programming with all the resources necessary for providing a service;
- Provides sales team with real time access to customer data on any mobile device;
- Records and measures the performance of organizations, teams or individuals, improving customer service with analytical intelligence;
- Simplifies contract management in the development and revision process of personalized contracts;
- Automates work flows to generate activities aimed at supporting agents in the process of service delivery;
- Delivers notifications and alerts via mobile devices;
- Uses business processes and scripted dialogues to provide fast and accurate information;
- Increases the rate of solving of requests by easily finding information through familiar tools.
